Trust and Safety

The FixFix Trust and Safety

Last Modified: April 29, 2019

 

How This Site Works

Directory

Our addiction treatment directory listings for facilities, recovery programs, and recovery resources across the United States. We constantly strive to verify, enhance, and increase the resources in our database. We work with treatment providers and resource managers to help build out their listings. If you work with a facility or program you’d like to see added or modified, please let us know and we’ll do our best to help.

Our directories and advertisements contain the contact information for hundreds of other treatment centers across the country AAC. We provide these facilities with free listings in our directory, allowing visitors to choose—and quickly contact—whichever addiction treatment facility they are considering. If you are struggling with addiction, we urge you not to delay in getting help at the facility that best fits your needs.

 

How Self-Service Verification of Benefits Works

When you enter your insurance information into our tool, the FixFix will attempt to verify your health insurance benefits and/or necessary authorizations on your behalf to determine if your insurance benefits may be accepted by one of our recommended facilities. We cannot guarantee payment or verification eligibility as conveyed by your health insurance provider will be accurate and complete. Payment of benefits are subject to all terms, conditions, limitations, and exclusions of the member’s contract at time of service.

Your health insurance company will only pay for services that it determines to be “reasonable and necessary.” If your health insurance company determines that a particular service is not reasonable and necessary, or that a particular service is not covered under your plan, your insurer will deny payment for that service and it will become your responsibility. For more information about the terms and conditions of your individual plan, please contact your health insurance provider.

 

What Else Does The FixFix Offer?

Finding and deciding on a recovery solution can seem a difficult process. That’s why we’ve assembled a tremendous collection of resources on our site—to provide clarity and guidance to those who need it. We’ll continue to build on this foundation, offering new and helpful resources for those on the path to recovery, as well as for their family and friends. In the near future, you will see:

Blog: We’ve enlisted a team of addiction treatment professionals to discuss the topics that are most important to them. Articles featured in the Blog provide insight on the latest research in addiction medicine and the compelling issues you need to know about as you or your loved one enters a treatment program.

Ratings and Reviews: We invite recovery center alumni, family, and friends of those who have entered treatment, and staff members of addiction treatment centers around the country to provide 360-degree reviews of the centers you may be considering for your own treatment. You’ll find these reviews listed right on the facility pages in our directory to help you make the best choice for you and your family.

Expert Contributions: Professionally authored and edited content as it pertains to recovery.

 

Content and Contributors

The editorial content on thefixfix.com consists of an extensive library of the pressing topics facing those who struggle with substance abuse and the friends and family who love them. Our articles are written and reviewed by an expert editorial staff to check that the information presented is not only compelling, but also medically accurate, up-to-date, and relevant to the treatment and recovery community.

Our Ethics

We know that it can be hard to know what to trust on the Internet, which is why we commit to high ethical standards in the interest of being as helpful as possible to those seeking treatment. Our standards call for:

  • Transparency: Our sponsored content and ads are marked as such.
  • Relevancy and Accuracy: Information is only as good as it is accurate, which is why we endeavor to ensure our directory and content is up-to-date. We take steps to ensure our advertisers are licensed to provide the services they offer, similar to the criteria used by the federally run Substance Abuse and Mental Health Services Administration (SAMHSA) provider directory at SAMHSA.gov.
  • Autonomy: We believe that everyone’s path to recovery is unique, and there’s no one “right” journey. That’s why we impartially publish content about all facets of addiction and treatment so that our visitors can make informed decisions about their recovery.
  • Integrity: Our visitors’ safety and security is of utmost importance to us. We don’t sell or broker admissions or find ways like “consultant contracts” to circumvent established rules and laws. We encourage our sponsors to recommend treatment alternatives at no cost to those who connect form our site when there isn’t a fit.

If you encounter any marketing practices based on calls made to centers or helplines listed on this site that you feel are deceptive, unethical, or misleading, contact us and we will do our best to correct the situation and help you find a trustworthy provider.

How to Choose a Treatment Provider

Selecting a treatment provider can be a daunting task, but being equipped with the proper resources and tools, like those featured on thefixfix.com or a facility’s website, can make the process less overwhelming. We have put together a list of questions and topics to help you narrow down your search.

  • Is it a fit? There are a lot of criteria to consider when assessing if a program matches with your needs. Consider the following:
    • Does the facility offer the clinical programming and methodologies to support your treatment?
    • Are the staff licensed and equipped to meet your treatment needs?
    • Will the facility provide the names and credentials of licensed treatment professionals who work there?
    • Does the facility have the features that are important to you? Whether that’s accommodations, amenities, or supplementary programming, are your priorities going to be met at this treatment center?
  • Is this program a financial option for you? Is it “in-network” with your insurance? Are there payment plans available for any additional costs?
  • Is it an accredited program? Accreditation and licensure show that a treatment center commits to the highest level of care.
    • Is the facility accredited by CARF or the Joint Commission? This can be confirmed with a quick online search.
    • Does the facility hold the required state license needed to provide the levels of care they claim to offer? This is public information that may be authenticated online by searching state health department databases.
  • Does this facility prioritize your best interests? With so many programs available, it’s hard to know who is prioritizing you. When searching for a treatment provider, consider this:
    • Does the admissions team focus on your medical history and treatment needs, or do they ask only about your ability to pay privately or with insurance?
    • Does the facility showcase in-depth information about their clinical offerings online and on the phone?
    • Are details about the staff’s qualifications and experiences readily available online?
    • Does the facility utilize evidence-based treatment practices (i.e., those that have been scientifically proven to produce the best results)?
  • Do you know what to expect? More information leads to more informed decisions.
    • Can you find authentic ratings and reviews of the treatment program?
    • Are photos and videos of the treatment center available online?
    • Is information on the assessment and treatment process fully communicated to you?
    • Are details about aftercare and long-term support following treatment available to you?
  • Are there any red flags? Sometimes a program that seems too good to be true is just that. Here are some possible warning signs of unethical, illegal or harmful behaviors to be mindful of:
    • Are you being guaranteed a “cure” or does a treatment program emphasize an unrealistic success rate?
    • Are you offered gifts, cash, waived payments, or help with securing insurance?
    • Are you only being asked about your ability to pay for treatment?